Mosaic Management Pro » Business

Systems in the Orthodontic Office

Mosaic — Tue, 26 Jun 2012 00:02:34 +0000

Whether you’re opening a new orthodontic practice or have been working in the same space for 20 years, the systems you have in place are the backbone of your practice. While good, solid systems are important in every dental office, they’re paramount in an orthodontic office. It’s much too easy for appointments, collections, insurances, scheduling […]

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ALL THOSE EXCELLENT REPORTS….DO YOU EVER READ THEM?

Mosaic — Mon, 25 Jun 2012 23:45:07 +0000

One of the most important areas we discuss when evaluating orthodontic software is reports. Does it run good reports? Does it give us all the reports we need? Is software “A” worth more than software “B” based on the quality of its reports? We have all these discussions and base our software purchases heavily on […]

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Documentation in the Digital Age

Mosaic — Mon, 25 Jun 2012 23:43:56 +0000

In discussing documentation in our modern digital offices, let me be very clear that I’m a huge fan of the “paperless office.” I was a proponent of replacing the paper charts and x-ray chemicals with digital versions from the first time I saw the possibilities. However, as with every new tool in our office, we […]

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HIRE IN HASTE, REPENT IN LEISURE

Mosaic — Mon, 25 Jun 2012 23:41:58 +0000

I’ve recently been working with several clients to get new staff members hired and I’ve been giving a lot of thought to the importance of the hiring process. Over the course of years that I’ve worked in dental offices, I’ve seen many doctors take the process for granted and pay the price for doing so. […]

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Hiring and Retention – How Do We Create the Magic?

Mosaic — Mon, 25 Jun 2012 23:40:41 +0000

Staff hiring and retention are two of the major lynchpins of a successful office, but they’re also frequently the two most neglected. Let’s first look at hiring, and then we’ll tackle retention. Instead of a good solid interview process with lots of well thought out questions, way too many doctors use the “is she breathing?” […]

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Is an Office Manager Right for Your Office?

Mosaic — Mon, 25 Jun 2012 23:38:35 +0000

The question of whether or not to have an office manager can be a difficult one for some doctors – as well as a point of disagreement among consultants. But before we get into the various pros and cons, let’s discuss what we actually mean when we say office manager. In many offices the person […]

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Taming the “AR” Monster

Mosaic — Mon, 25 Jun 2012 23:33:05 +0000

One of the many areas I look at when evaluating an orthodontic office is the outstanding accounts receivables, and I’m often amazed at how large and out of control this monster has become. Out of control “AR” is one of the most common complaints I hear from doctors, and it’s also one of the most […]

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“But I trusted her so much!”-The Facts about Employee Embezzlement

Mosaic — Mon, 25 Jun 2012 23:31:15 +0000

The title phrase you just read is unfortunately being heard in a growing number of dental offices all over the country. By most current estimates, employee fraud and embezzlement has reached an all time high of 40% in dental practices. And sadly, the guilty party is usually a trusted employee who was given too much […]

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The Myth of Staff Retention

Mosaic — Mon, 25 Jun 2012 23:29:05 +0000

I often hear from dentists that loosing good staff is inevitable; dental assistants, hygienists and desk staff just seem to change jobs frequently. It’s become accepted as doctors discuss this issue that no one’s at fault for all these staffing changes; it’s just the nature of the profession. But how do we explain offices where […]

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Never Fumble a Hand-Off

Mosaic — Thu, 01 Mar 2012 19:50:04 +0000

Just like in football, the hand off in your practice is critical. If it’s not done properly in football it will result in a fumble; if it’s not done properly in your practice, it will result in low treatment acceptance. Both can have a huge negative effect on your success. How many times have you […]

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