Mosaic Management Pro » Newsletter

No Show Equals No Respect

Mosaic — Wed, 21 Sep 2016 20:39:14 +0000

When a patient repeatedly cancels or no shows, what’s your policy? While that may sound like an easy question to some of you, in many offices we get pitiful looks from the front desk staff when a patient……who has repeatedly missed appointments…..insists on another 4PM or Saturday appointment. The pitiful look is because the office […]

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WHY DO I NEED A CONSULTANT FOR A TRANSITION

Mosaic — Wed, 06 Aug 2014 21:29:13 +0000

When you’re considering purchasing a practice, the seller’s realtor will assure you he has everything in hand and he does……for the seller! The transition realtor’s job is to represent the seller, get as much money for the seller as possible, and as quickly as possible. This doesn’t make them bad people (we work very […]

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TIDBITS FOR SUMMER MARKETING

Mosaic — Wed, 06 Aug 2014 21:24:37 +0000

Give the referring office a nice pourable glass container with spigot filled with lemonade, pink lemonade or sweet tea with lemon slices floating on top. Add pretty/fun glasses with your office logo for an additional treat. Have a contest to win a summer party. Include a nice grill or a cute little table […]

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LUNCH AND LEARN

Mosaic — Wed, 06 Aug 2014 21:22:25 +0000

Is the old, reliable Lunch and Learn becoming an obsolete form of marketing? Not when there’s so much new to learn, it isn’t! For a while the lunch and learn was the hottest marketing tool for specialists wooing general practice offices for referrals. Then it sort of dropped off the map as everyone felt they […]

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READY FOR THE NEWEST GADGET?……..YES YOU ARE!

Mosaic — Wed, 06 Aug 2014 21:20:56 +0000

As so many of you know, we here at Mosaic are always trying to help our clients balance cost vs new technology. We love all the new technology, but every practice needs to stick to a budget. Because we do tend to be so frugal, it’s going to surprise many of our ortho and […]

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SCRIPTING FOR PRODUCTIVITY

Mosaic — Wed, 06 Aug 2014 21:19:44 +0000

You’re definitely hearing the phones ringing, so you know the calls are coming in, but the chairs aren’t as full as you’d expect from all that ringing. In addition, the patients you do see, don’t seem to be coming back for work or even six month checkups. What’s going on at the front desk? […]

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Rising to the level of ….WHAT???

Mosaic — Wed, 06 Aug 2014 21:18:04 +0000

When it comes to replacing an open position in our office, the last thing many of us want to consider is adding a new person…and as such, a new dynamic to the office. We’re even more reluctant to add a new dynamic in a key role such as office manager or treatment coordinator. Because of […]

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End of Year

Mosaic — Tue, 21 Jan 2014 23:09:28 +0000

Yippee another year is over and we are ready to start a fresh one. Your front desk has been running end of the year reports so you now have a one inch stack of paper on your desk, which you immediately put into your file cabinet also known as the black hole. Instead of “filing” […]

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Training for Treatment Acceptance

Mosaic — Fri, 26 Jul 2013 22:49:58 +0000

One of your major assets in treatment acceptance lies in the presentation skills of your front desk. You’ll tell the patient what they need to have done, but they’ll still leave your exam area with a lot of questions they were too nervous to ask ……..or just plain didn’t think about till they got to […]

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The Pride Conundrum

Mosaic — Fri, 26 Jul 2013 22:48:28 +0000

My grandmother was fond of an old quote that said “pride comes before a fall.” She used it often and I really don’t think I ever gave it much thought back then. Recently however, I’m seeing over and over again, how misplaced pride (and fear of looking less that knowledgeable), can really hurt a practice. […]

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