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THE FRONT OFFICE HEADACHE

Mosaic — Fri, 04 May 2018 17:47:42 +0000

I have been in dentistry for longer than I care to admit and I see some of the same mistakes made over and over. One of the most prevalent is what happens when there is staff change over. When a Hygienist or Assistant leave you hire a new employee, they are under the direct supervision […]

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What’s Your Number??

Mosaic — Mon, 11 Dec 2017 19:25:09 +0000

No we are not talking about when you are sleeping we are talking about the most important benchmark of your practice. Much has been written about the important #’s that indicate you have a healthy practice. We have written quite a few of those articles. Over the years I have added another # to the […]

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Charging UCR for Non Covered Services

Mosaic — Sat, 02 Dec 2017 22:08:58 +0000

In Colorado dental practices can now charge their UCR fees for non covered services. As a point of reference this means “Never, Ever” will the procedure be covered. Many times implants are not covered, then you may charge UCR fees. We often see posterior resins are downgraded to amalgams, you may not charge full fees […]

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SB190 What Does it Mean to YOU

Mosaic — Tue, 01 Aug 2017 15:08:51 +0000

Colorado Legislation SB190 was signed into law in April, and becomes effective August 9, 2017. “SB 190 prohibits dental plans from setting fees for services that are not ever covered by a patient’s specific plan.” What does this mean for your practice, when a procedure is “not a covered benefit” this will allow the practice […]

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Aetna Changes to Policy

Mosaic — Tue, 02 May 2017 16:01:45 +0000

Below is an email that I received regarding Aetna policy changes. Read carefully, they will effect your practice. Make sure your front desk is aware. One of the big changes is D2950 Core buildup – they are request pre and post op x-rays or photographs. Another is D4355 – Gross Debridement can not be done […]

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Money, Money, Money…. (Or Collecting for Your Services)

Mosaic — Mon, 27 Mar 2017 20:57:31 +0000

How do you keep up with Accounts Receivable and Outstanding Insurance, every practice falls behind unless this is worked daily, and the Doctor and front office review the Accounts Receivable and Outstanding Insurance Claims at the end of every month. Often as long as there is money in the bank to pay the bills and […]

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New CDT Codes 2017

Mosaic — Wed, 15 Mar 2017 20:48:44 +0000

As a former hygienist one of my favorite codes is back and so useful. “D4346 Scaling in the presence of generalized moderate or severe gingival inflammation – full mouth, after oral evaluation” This code is used exactly as the description describes. When there is no bone loss but it is more than just a cleaning […]

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Thanksgiving, Christmas and…..Flex Benefits!?

Mosaic — Tue, 01 Nov 2016 19:19:52 +0000

As we approach the end of the year, it’s a great time to remind our patients they may have benefits left that are in a use or loose status. Here’s a letter we like to use to remind them to use their benefits….and hopefully increase your last quarter profitability. Most of you already have software […]

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Dentist Money™ Interview – People Who Make Your Practice

Mosaic — Thu, 27 Oct 2016 14:59:27 +0000

Perhaps nothing in dentistry is more important than surrounding yourself with the right people. It’s also one of the most difficult things to do. Hiring is never an exact science, firing is no picnic, and outsourcing can feel like a crapshoot. So how do you put together a winning team? In this Dentist Money™ interview, […]

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No Show Equals No Respect

Mosaic — Wed, 21 Sep 2016 20:39:14 +0000

When a patient repeatedly cancels or no shows, what’s your policy? While that may sound like an easy question to some of you, in many offices we get pitiful looks from the front desk staff when a patient……who has repeatedly missed appointments…..insists on another 4PM or Saturday appointment. The pitiful look is because the office […]

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