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Sep 21

No Show Equals No Respect

When a patient repeatedly cancels or no shows, what’s your policy? While that may sound like an easy question to some of you, in many offices we get pitiful looks from the front desk staff when a patient……who has repeatedly missed appointments…..insists on another 4PM or Saturday appointment. The pitiful look is because the office […]

Sep 21

Lions, Tigers and Employees, Oh My!!!

Almost every client we visit, every attendee at a study club, and every initial consult we meet asks if everyone has as much trouble with employees at they do. The answer we give is always a resounding “Yes!”, and then we do have to tell them that it will most probably always be that way. […]

Apr 18

How to Escape your Comfort Zone

Back when I first started working in a dental office, I’m very sure I was no big prize for the office. Aside from needing to learn my way around dental terminology, I also needed to learn to deal with boundaries for patient appointments, to present treatment, to handle unreasonable patients and to ask for money […]

Apr 12

Some More Changes Coming

For all our ortho friends out there, we recently heard about a new wrinkle developing in some Flexible Spending Plans and Health Savings Accounts. We wanted you to have some time to think about this before you get hit with a question in a consult, or worse yet, start treatment only to find out the […]